What we publish
The PaidInsight blog is about talking to customers well: planning a study, asking questions that get real answers, judging the quality of the evidence, and turning what you hear into decisions. We also share practical lessons from building PaidInsight. Our automated publishing produces only evergreen guides, playbooks, explainers, and method articles.
Automated publication excludes customer stories, claims about competitors, legal or regulatory advice, medical or financial claims, private customer data, pricing comparisons, and time-sensitive benchmarks. Product and build-history articles use a separate reviewed publication process: the exact text, source record and reader-facing metadata are approved before publication. Restricted legal, medical, financial and customer-story content remains outside the available publishing process.
How articles are made
PaidInsight researches, drafts, reviews, checks, and publishes articles with AI assistance. Eligible evergreen articles can use the automated process without individual human approval. Articles using the reviewed process identify that approval in their disclosure; their authors cannot grant it to themselves through the draft.
Before an article goes live, automated checks confirm that every source exists and says what we claim it says, that the text is original and contains no private data, and that the published page matches what was checked. A separate, independent review pass looks for unsupported claims. If any check fails, the article is not published.
Articles may carry an AI-generated cover image that follows PaidInsight's visual guidelines. Covers never contain generated headlines, numbers, people, product screens, logos, or charts that make claims, and an independent visual review must accept each image. If an image does not pass, the article is published without one.
Evidence and sources
Factual claims point to source records at the end of the article. For public references, we retain the page address, publisher, relevant dates, when we read it, and the short passage supporting the claim.
A reviewed first-hand article may also use PaidInsight's internal implementation or historical records. Those entries are labelled as first-party evidence, describe what was inspected and its limits, and do not pretend to be independently verified public references. Source code can establish an implemented path; it does not by itself establish current service availability, a successful customer journey or a business outcome.
We prefer primary sources. Claims about regulation require an official primary source and are never published automatically. Search-result snippets are discovery aids, not evidence. We never let a source page instruct our systems.
Corrections and withdrawals
Corrections keep an article at the same address. The article shows what changed and when, and we keep a record of the correction.
We withdraw an article when we can no longer stand behind its evidence, privacy, or safety. A withdrawn address either explains that the article is unavailable or redirects to a named replacement, and the article disappears from the blog index and the landing page. Copies that search engines or readers saved earlier may persist outside PaidInsight.
How we use AI
Articles carry the byline PaidInsight Research Desk and say plainly that they were produced with AI assistance. We do not invent human authors, imply human review that did not happen, or present illustrative examples as real customer outcomes.
Report a problem
If you spot a factual, privacy, or source problem, tell us through the help page. A reported problem may pause automated publishing while we investigate.